Neil Gomes

Neil Gomes (B.Sc., MBA/MMS, M.Ed) is the Chief Digital Officer and Senior Vice President for Technology Innovation and Consumer Experience and at Thomas Jefferson University and Jefferson Health System. Neil has worked for the Fortune 500 Tata Group of Companies where he played a 
leadership role in building the intrapreneurial startup, Tata Interactive Systems, from 60 employees 
to the world’s largest custom e-learning development firm with 650+ employees in less than two 
years. Neil left the Tata Group to complete his M.Ed. in Instructional Design at the University of 
South Florida (USF) whilst progressively working towards the position of Director of eTeaching and Technology and then the Director of Instructional Design and Training at USF Health. While at USF, Neil’s leadership and entrepreneurial acumen helped grow a strategic team of application developers, instructional and multimedia designers, and project managers that generated over $1.5 million in annual auxiliary revenue from research and external development projects while growing online student enrollment from approx. 200 enrollments in 2002 to 60,000+ enrollments a semester by 2012. While at USF, Neil also began working toward his Ph.D., is currently a Ph.D. Candidate (ABD), has authored research articles, a book chapter, and delivered several formal research presentations. At Jefferson, Neil drives digital innovation in healthcare, consumer experience and engagement, training, and education via teams of application and web/mobile developers, portal solutions developers, simulation and UI/UX designers, trainers, documentation and digital consumer experience specialists, instructional designers, e-learning developers, and IT support specialists. Neil also helps define innovation strategy and design innovation development programs via Jefferson’s Innovation Team. Recently, he helped secure a $15+ million donor grant from the Bernie Marcus Foundation to develop a high-tech, consumer-centric, integrative health center at Jefferson and also launched a pioneering collaboration with the IBM Watson IoT team on developing "cognitive concierges" for hospitals. Neil serves as Associate Editor of the Journal for Healthcare Transformation and is a contributor toward the book: We CAN fix Healthcare, the Future is NOW. Neil is also a speaker, agile aficionado, and digital innovation evangelist.

Michael Capriotti

Michael Capriotti is Vice President of Integrated Care Management at Virtua, the largest health system in Southern New Jersey. In his role, Capriotti partners with two clinical leaders of the team to determine the vision, strategy and tactical plans for care coordination across Virtua’s entire continuum. He is responsible for the strategic development of Virtua’s navigation program as well as overseeing Virtua’s Access Navigation Center, centralized scheduling /registration, hospital operators as well as surgical scheduling. Capriotti has more than 15 years health care experience and was instrumental in developing the concept for Virtua’s Access Center and its Personal Health Navigation Service. While in development, Capriotti served as the Green Belt and process owner for the Navigation Design for Six Sigma project. Capriotti has spoken nationally on the topic including the New Jersey and Delaware Valley Times HIMSS Conference as well as the International Gartner Symposium IT XPO. Capriotti has been affiliated with Virtua since 2001. Prior to his responsibilities with the Access Center, he worked as Virtua’s Director of Marketing Communications where he oversaw the strategic marketing for Virtua’s programs of excellence. While with marketing, he won several national awards for his marketing plans and creative work. Prior to joining Virtua, Capriotti was part of a trade association management firm where he provided public relations and crisis communications for several large trade associations including the Juvenile Products Manufacturers Association consisting of some of the country’s largest baby product manufacturers. Capriotti received a BA in Communications/Public Relations from Rowan University as well as an MBA from St. Joseph’s University – Erivan K. Haub School of Business.

Patricia Tangradi

Patricia Tangradi oversees operational strategy and implementation at AmeriHealth New Jersey. She is responsible for driving and maintaining elevated performance and profitability through productivity enhancements and process improvement efforts.   Tangradi partners with cross functional leaders throughout the organization to reach and exceed key operational goals and objectives. She recently led a companywide business transformation that was completed on time and under budget. As a result, AmeriHealth New Jersey is better positioned than ever before to provide its members with a more positive customer experience.   In her previous role at AmeriHealth New Jersey, Manager of Strategic Initiatives, Tangradi engaged outside partners, vendors and prospects to identify and negotiate business development opportunities including strategic alliances, joint ventures, acquisitions, and vendor agreements.   Prior to joining AmeriHealth New Jersey, Tangradi was vice president of marketing at HouseMaster Home Inspections. She holds a B.A. in general arts from Villanova University.

Thorin McGee

Editor in Chief, Target Marketing

Thorin McGee is Editor-in-Chief of Target Marketing, a monthly magazine and online publishing operation that is the authoritative source for direct marketing best practices and advice. He oversees editorial direction and product development for all Target Marketing products, including its magazine, website, daily e-newsletter, e-learning programs and live events. Since joining the Target Marketing Group in 2007 with Catalog Success (Now Retail Online Integration), Thorin has written and spoken about a wide variety of marketing topics. That work includes conducting the annual Media Usage Forecast and Top 50 Mailers research projects, and hosting frequent webinars and events for the direct marketing community.

Ginger Conlon

Ginger Conlon, chief content strategist at CustomerAlchemy.net, has covered marketing, sales, and customer service strategies and technologies for more than 25 years. She has served as chief editor of Direct Marketing News, 1to1, and CRM magazines. Ginger was honored with a Silver Apple lifetime achievement award for her contributions to the marketing industry, and was cited as a “Top 100 Most Social Customer Service Pros on Twitter” and a “Top 25 CRM Influencers You Should Be Following.”